We guarantee your complete satisfaction for 30 days after your order is delivered.

Send return requests for damaged or defective products, or for our mistake to info@bigmerecords.com, within 30 days after your order has been delivered. Photos may be requested for damaged items. * No Returns/Exchanges for unsealed/opened vinyl records.

When returning a product, you can request an identical replacement item, exchange the product for another product, or request a refund. Please note that if you request an exchange, we require the original item to be received and processed in our warehouse before shipping a replacement.

How do I return a product?

A return authorization number is required to return a product.

Please remember: you can return a product for any reason. Being honest about the reason will just help us process your exchange, replacement, or refund more quickly. We will respond to your request swiftly. You will receive a return authorization number, instructions for sending your product back, and an address for the return.

We understand that having a reliable return policy is integral to a good purchasing experience. However, we reserve the right to limit return privileges to those who take advantage of our policy with excessive or dubious returns. These decisions are at the sole discretion of our returns department.

Who pays original and return shipping?

If the return is needed as a result of a damaged or defective product, or from our mistake, we will pay the shipping charges — both to have your item sent back to us, and to send you a replacement item.

If you return a product for any reason in exchange for a different product you are responsible for the return shipping on the product you send back, and we do not credit any original shipping charges toward the exchange. * No Returns/Exchanges for unsealed/opened vinyl records.

In the case of an outright return for refund, we refund the full purchase price of the product, but you are responsible for return shipping on the product you are returning and we do not refund the original shipping charges.

How long does it take to receive a refund?

Once the warehouse receives the returned merchandise, a refund is typically processed within 2-4 business days (Monday through Friday). Processing time may vary depending on daily return volume. When your return has been processed, we will send a confirmation to the email address on file with your original order.